Tuesday, November 4, 2008
Sunday, November 2, 2008
Sunday, October 12, 2008
Better Photos of Laura's New Car
This is a photo of the rear of Laura's new 2008 Subaru Impreza i25 Premium.
All Wheel Drive all the time (and Studded snow tires)
And yet it still gets between 27 and 30 MPH on the highway (and 20-24 in town).
Thursday, October 9, 2008
Sunday, September 28, 2008
Do NOT sign up for Vonage
If you sign up for Vonage and need to cancel for some reason...
it is harder than cancelling AOL is (or was).
Vonage was a good idea, but they are wrapped up in their terms and conditions.
Last summer I tried to cancel. I found out I had to call on the phone to cancel, I went to call, and they have a very narrow window of time for you to call, Monday - Friday, 9:00 a.m. - 8:00 p.m. EST. Which equals 5 am - 4 pm Alaska time.
but I called (I wasn't working at the time) and I ended up trying to convince them to cancel my account and they argued with me and said "Well I am going to give you 2 free months so you can see if you can get better Internet" and after about 30 minutes I finally said "OK" to get them off the phone. Then I got a job.
Early morning is not a good time for me to call, and I work until 5 pm, so that leaves me little options about time to call. And it leaves me angry.
so I contacted their customer service department about canceling via email and they said:
"For canceling your account, for the security and privacy of your account, our company policy dictates that an Account Management representative verify information verbally with our customers. This is particularly important when there may be charges associated with canceling an account. Your phone number will remain active until you contact the Account Management Department over phone. As per the Terms of Service you agreed to, we do not accept cancellation requests through email."
My question is "How do they know it was actually me who signed up for the account?" I did that all via email. Where was the verification then? Strangly absent.
ARGH
it is harder than cancelling AOL is (or was).
Vonage was a good idea, but they are wrapped up in their terms and conditions.
Last summer I tried to cancel. I found out I had to call on the phone to cancel, I went to call, and they have a very narrow window of time for you to call, Monday - Friday, 9:00 a.m. - 8:00 p.m. EST. Which equals 5 am - 4 pm Alaska time.
but I called (I wasn't working at the time) and I ended up trying to convince them to cancel my account and they argued with me and said "Well I am going to give you 2 free months so you can see if you can get better Internet" and after about 30 minutes I finally said "OK" to get them off the phone. Then I got a job.
Early morning is not a good time for me to call, and I work until 5 pm, so that leaves me little options about time to call. And it leaves me angry.
so I contacted their customer service department about canceling via email and they said:
"For canceling your account, for the security and privacy of your account, our company policy dictates that an Account Management representative verify information verbally with our customers. This is particularly important when there may be charges associated with canceling an account. Your phone number will remain active until you contact the Account Management Department over phone. As per the Terms of Service you agreed to, we do not accept cancellation requests through email."
My question is "How do they know it was actually me who signed up for the account?" I did that all via email. Where was the verification then? Strangly absent.
ARGH
Denali
A cow and calf Moose near Denali National Park
In Denali National Park
A View of Denali (Mt. McKinley) from Willow, Alaska.
A Young Bull Moose in Denali National Park.
Wednesday, September 3, 2008
Sunday, August 31, 2008
Tuesday, August 5, 2008
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